Privacy policy

 

Last updated: October 1, 2026

At GoTrendy.lb, we respect your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit gotrendylb.com, place an order, or contact us.

Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details: Your name, phone number, email address, and delivery address.
  • Order information: Products purchased, order value, payment status, and delivery details.
  • Communications: Information you provide when contacting us by email, WhatsApp, social media, or website forms.
  • Technical and usage information: Your IP address, browser and device information, and activity on our website, collected through cookies and similar technologies.
  • Payment information, where applicable: If you use an online payment method, payment details are handled by the relevant payment provider under its own privacy policy.

How We Use Your Information

We use personal information to:

  • Process, confirm, and deliver your orders.
  • Provide order updates and customer support.
  • Handle returns, refunds, and other order requests.
  • Operate and improve our website and services.
  • Help prevent fraud and unauthorized activity.
  • Maintain business records and meet applicable legal obligations.
  • Send promotional messages where you have consented or where otherwise permitted by applicable law.

Shopify and Other Service Providers

Our online store is hosted on Shopify, which provides the platform we use to offer products and manage orders. Shopify processes personal information to operate and support these services.

We may also share relevant information with service providers involved in:

  • Delivery and logistics.
  • Payment processing, where applicable.
  • Website hosting, order management, and customer support.
  • Analytics and marketing, where these services are enabled.

For example, we share your name, delivery address, and phone number with our delivery partners so they can deliver your order.

Some providers process information on our behalf, while others handle certain information under their own privacy policies. You can learn more about Shopify’s practices at Shopify’s Privacy Policy.

We may also disclose information when required by law or when necessary to establish, exercise, or defend legal claims.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support features such as shopping carts, checkout, and saved preferences.

Depending on the tools enabled on our store and your privacy choices, these technologies may also help us understand website usage, measure advertising performance, and display relevant advertisements. Advertising providers may receive information about your device and website activity.

You can manage cookies through your browser settings and, where available, our website’s cookie preferences. Blocking certain cookies may affect website functionality.

International Processing

Shopify and other service providers may store or process personal information outside Lebanon. The location depends on the provider and the services used.

Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of online transmission or electronic storage is completely secure.

Your Privacy Choices and Requests

You may contact us to request access to, correction of, or deletion of your personal information, or to ask us to stop sending promotional messages.

We will handle requests in accordance with applicable law. We may need to verify your identity before responding. Certain information may need to be retained to meet legal obligations or resolve outstanding matters.

Third-Party Links

Our website may link to external websites or social media platforms. Their privacy practices are governed by their own policies, which we encourage you to review.