Refund policy

At GoTrendy.lb, customer satisfaction is important to us.

Eligibility for Returns

Customers may request a return within 1 day of receiving their order if:

• The product is defective

• The product was damaged during delivery

• The wrong item was received

To qualify for a return, the item must:

• Be unused

• Be in its original packaging

• Include all accessories and components

Non-Returnable Items

Returns are generally not accepted for:

• Used products

• Products damaged through misuse

• Products returned without original packaging

• Products showing signs of wear or modification

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery and provide clear photos of:

• The received product

• The packaging

• Any visible damage

Refunds

Once the returned item has been inspected and approved, we will offer:

• A replacement product

• Store credit

• A refund when applicable

Refund processing times may vary depending on the payment method used.

Return Shipping Costs

If the return is due to our error or a defective product, return shipping costs will be covered by GoTrendy.lb.

For all other approved returns, return shipping costs may be the responsibility of the customer.

Contact Us

For return or refund requests:

Email: gotrendy.lb@hotmail.com

Website: gotrendylb.com

Mobile: +961 81921452